Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Cats are generally very good at keeping up their appearances. If a cat isn’t cleaning or grooming themselves it is can be a cause for concern especially if their habits have changed. Cats with arthritis or that are overweight may no longer be able to clean themselves properly and therefore may require help until they are treated.
Although we generally do not groom cats, there are some circumstances that we may need to. We do offer sedation to those cats that are hard to handle. We also do provide a loyalty card for nail trims. Nail trims are done with our technicians and are offered as a complimentary service with the yearly examination/vaccines.
What is clinic booking and cancellation policy?
Generally speaking we can usually book within 72 hours. While we don’t have a cancellation fee, we do ask that you call if you can’t make it. Things happen, we get it.
Do you offer spa packages?
We don’t however, please call us, we may be able to direct you to one.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 905-664-4888. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 8:00 am - 6:00 pm - Saturday: 8:00 am - 4:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Briarwood Animal Hospital