We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Does My Pet Really Need to Wear the Cone?

It must be one of the most common questions we receive from pet parents! The short answer is yes! But why is it so important that your dog or cat sport the ‘cone of shame’ for so long?

An Elizabethan collar is also known as an e-collar, cone or ‘the cone of shame’ and is generally prescribed by a veterinarian after a surgical procedure. It is prescribed to avoid your pet from licking or chewing at their incision as it heals. It is not uncommon for an incision site to become itchy as it heals. Having your pet wear a cone (typically for 7 – 14 days after surgery) means that they are unable to scratch the incision, and thus cannot pull out any of their stitches.

Stitches that have been pulled out as a result of licking or chewing at the incision usually means that more stitches are needed (depending upon where your pet is in the healing process). In order to do this, your pet requires general anesthesia which equates to additional costs for you!

“My pet didn’t have surgery. He’s just licking at a spot. Does he still have to wear a cone?”Absolutely! A veterinarian will generally advise that a pet wear an e-collar if they have an open wound, a hot spot, a lump, a wart, etc. Having your pet wear a cone while we are trying to clear up any kind of infection on the skin is a crucial step in the healing process! The e-collar will stop the cycle of licking, which will allow the hot spot/infected area a chance to dry out and thus heal properly.

If your pet doesn’t like wearing a traditional plastic e-collar, there are other options that may be appropriate to use instead. Some options include – an inflatable cone, a medical pet shirt or even an oversized t-shirt (depending upon the area that we are trying to keep protected). If you are unsure, please ask us!

We know that having your pet wear a cone is not fun for anybody involved! But it really is in your pet’s best interest!



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-664-4888. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours: Monday to Friday 8 am - 4 pm

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Briarwood Animal Hospital